Technical Writer
Description
Enphase Energy’s micro-inverter and storage solutions are known for their cutting-edge innovation in the solar renewable market.
In such a highly regulated industry, some countries legislate whitelisting prior to shipment and distribution of products. Some countries maintain a “green energy” register of eligible products for customers to access financial rebates or incentive schemes. Product listings are always on the critical path and directly impact time to market.
We’re looking for a talented individual to provide administrative support to the teams responsible for listing activities and enable product-to-market. The work environment is dynamic and interesting and we’re always exploring ways to continuously improve. Being a solution-oriented team player will ensure a good fit with the teams you support.
Job Responsibilities
- Provide high quality administrative support to the global Compliance team, in particular the New Geo Compliance Team (NGCT).
- Collect and organize supporting documentation for listing application submissions.
- Interface with internal and external stakeholders in a professional manner.
- The global Compliance team (covering a minimum of 4 timezones)
- Product Line Management
- Program Managers
- Field Application Engineers in various countries.
- Government agencies
- Regulators
- Whitelisting agencies.
- Internal stakeholders would include:
- External stakeholders would include:
- Following listing application submissions, follow-up with regulators and agencies. This communication is mostly conducted via email or phone calls.
- Work towards tight program and scheduling timelines and provide regular status updates.
- Quickly pivot, if priorities change.
- At regular intervals, whole documents or sections of documents will need to be reviewed and updated as required.
- As required, provide high quality Technical Writing support to the Compliance team.
Requirements for this role:
Essential:
- A formal tertiary qualification with minimum 2 years of Technical Writing experience.
- Understand and document English at a high level to articulate issues clearly, succinctly and accurately in writing and verbally.
- Excellent computer skills (including Microsoft Word, Excel etc.).
- Working knowledge of Jira and SharePoint document management system.
- Be adept to learn new platforms and applications as these may be introduced from time to time.
- Be organized, methodical and systematic in executing tasks with exceptional attention to detail.
- Be flexible if priorities change.
- Excellent time management skills to meet tight deadlines.
- Able to demonstrate basic understanding of product compliance and global regulatory requirements along with good geographic knowledge.
- Basic grasp of technical terminology used in electronics/electrical engineering.
- Able to follow instructions but thinking ahead and be proactive.
- Provide good return briefs to ensure scope clarity.
- Transparent in your communication with your team members and manager. Your ability to communicate clearly will help manage expectations and inform critical decisions.
Highly advantageous:
- Experience working in product compliance or quality assurance, having knowledge of electrical product standards and regulatory requirements.
- Knowledge of Arena.
- Knowledge of JAMA.
- Multi-language capability.
Please submit a 1-page résumé.
Candidates that are invited to be considered for this role will be required to complete an internal assessment as part of the first round of screening.
(Please note, this is an admin support role. Although Enphase is a dynamic fast-growing company, the successful candidate should not view this role as a stepping-stone and expect to be fast-tracked to make a lateral/sideways move nor to advance rapidly into a more senior managerial role. It is an office-bound position with no expectation or prospects to travel internationally.)